MotorAxis Supplies is an online automotive parts retailer offering car parts, alloy wheels, tyres and vehicle accessories to customers in the United Kingdom.

Our website is operated under the trading name MotorAxis Supplies. References to "we", "us" and "our" in these terms mean the business operating this website.

Trading Name: MotorAxis Supplies
Location: London, England, United Kingdom
Website: https://motoraxissupplies.co.uk
Email: support@motoraxissupplies.co.uk

These terms primarily apply to purchases made by consumers for personal use. Business purchases may be subject to separately agreed conditions.

By accessing and using our website, you agree to use it lawfully and in accordance with these Terms and Conditions.

When placing an order, you should review the product information, delivery charges, total price and applicable policies before confirming your purchase.

If any provision of these terms conflicts with your mandatory statutory consumer rights, those statutory rights take precedence.

MotorAxis Supplies offers automotive products including replacement parts, wheels, tyres and accessories.

We aim to provide accurate product descriptions, specifications, photographs and availability information.

• Product availability may change before an order is accepted.
• Product images are provided for identification and may include illustrative details.
• Actual specifications, dimensions and included components are described in the relevant listing.
• Products may be discontinued or replaced by updated versions.

We will inform you if a product becomes unavailable after an order is placed and explain your options, including a refund where applicable.

Customers should check that the selected products are compatible with their vehicles before placing an order.

Relevant information may include:

• Vehicle make, model and year.
• Engine type and specifications.
• Manufacturer part numbers.
• Wheel size, bolt pattern, offset and centre bore.
• Tyre dimensions, load index and speed rating.

If you are unsure about compatibility, please contact our support team before purchasing.

We are responsible for ensuring that goods match the descriptions and compatibility representations we provide. Nothing in this section removes your rights where goods are misdescribed or otherwise fail to conform to the contract.

Orders can be placed through our website by following the online checkout process.

1. Browse and select your products.
2. Check product specifications.
3. Add items to your basket.
4. Review quantities and prices.
5. Enter billing and delivery details.
6. Select delivery and payment options.
7. Review and submit your order.

After submitting an order, you will normally receive an automated acknowledgement by email.

An order acknowledgement confirms receipt of your request but does not necessarily mean that a binding sales contract has been formed.

The contract is formed when we send an order acceptance or dispatch confirmation, whichever occurs first.

If we cannot accept your order, we will inform you and refund any payment already collected for the unaccepted order.

All prices on our website are displayed in British Pounds Sterling (GBP).

Any applicable VAT, taxes, delivery charges and other mandatory costs will be disclosed before the customer places an order.

We reserve the right to update product prices, offers and promotions. Price changes will not affect orders already accepted by us.

If an obvious pricing error is discovered before order acceptance, we may decline the order and notify you. We will not charge a corrected price without your agreement.

Customers may pay using the payment methods available during checkout.

Payment options depend on the payment services enabled on our website and may change from time to time.

Payment must be successfully authorised or received, as applicable, before an order is fulfilled.

We may take reasonable steps to verify transactions and prevent fraudulent activity. Any information collected for these purposes will be handled in accordance with our Privacy Policy.

MotorAxis Supplies offers delivery to eligible addresses within the United Kingdom.

Available delivery services, estimated delivery times and applicable charges are displayed during checkout.

Standard delivery for eligible mainland Great Britain orders is generally estimated at 3–5 working days, subject to stock availability and the service selected.

Bulky automotive components, alloy wheels and tyres may require specialist shipping.

Unless a different delivery period is agreed, goods must generally be delivered without undue delay and within 30 days under the Consumer Rights Act 2015.

Full details are available in our Delivery Information page.

Where we arrange the delivery, MotorAxis Supplies generally remains responsible for the goods until they come into your physical possession or that of a person you have nominated to receive them.

If you independently arrange a carrier not offered by us, different statutory rules may apply.

Please contact us if your order is missing, damaged or incorrectly delivered.

If you wish to change or cancel an order, please contact us promptly at support@motoraxissupplies.co.uk.

We will attempt to accommodate changes before dispatch, although changes cannot always be guaranteed.

Consumers purchasing eligible goods online generally have a statutory right to cancel within 14 days after receiving the goods, subject to applicable exceptions.

After notifying us of cancellation, you generally have a further 14 days to return the goods.

You may notify us of cancellation by email. No particular cancellation form is required.

Returns and refunds are handled in accordance with applicable UK consumer protection legislation.

For a valid change-of-mind cancellation, customers may be responsible for direct return shipping costs where those costs have been properly disclosed.

We may make lawful deductions for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds for valid statutory cancellations will be made within the applicable legal timeframes and will include original standard delivery charges where required by law.

For full details, please read our Returns & Refunds Policy .

Under the Consumer Rights Act 2015, goods sold to consumers must be:

• Of satisfactory quality.
• Fit for their intended purpose where applicable.
• Consistent with their description.

If goods do not meet these requirements, you may be entitled to statutory remedies.

These can include a short-term right to reject within 30 days, repair or replacement, and further remedies where the relevant legal conditions are satisfied.

We will cover reasonable necessary return costs for faulty or non-conforming goods where required by law.

Nothing in these terms excludes or limits your statutory consumer rights.

Certain products may include a manufacturer's warranty or an additional commercial guarantee.

Warranty coverage, duration and conditions vary according to the product and manufacturer.

Any applicable warranty information will be included in the product listing or accompanying documentation.

Commercial warranties do not replace your statutory consumer rights.

Further information is available on our Warranty Information page.

Automotive components should be installed and used in accordance with applicable manufacturer instructions and safety requirements.

We recommend professional installation where specialist knowledge or equipment is required.

Customers should ensure that tyres, wheels and replacement parts are suitable for their vehicles.

Incorrect installation, misuse or unauthorised modifications may affect product performance and any applicable commercial warranty coverage.

These recommendations do not exclude our legal responsibilities for defective or misdescribed products.

Customers may be able to create an account to manage orders, addresses and account information.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and notifying us promptly if you suspect unauthorised account activity.

We may restrict access where reasonably necessary to address fraud, security threats or unlawful activity.

Account-related personal information is handled according to our Privacy Policy.

You agree not to use our website for unlawful or harmful purposes.

Prohibited activities include:

• Attempting unauthorised access to website systems.
• Introducing malicious software or harmful code.
• Interfering with website security or functionality.
• Submitting fraudulent orders or payment information.
• Misusing customer accounts or another person's data.

We may take proportionate action to protect our website, customers and business.

Website content, including original text, design, graphics, branding and other protected materials, belongs to MotorAxis Supplies or its respective rights holders.

You may browse our website and use its content for personal, non-commercial shopping purposes.

Unauthorised reproduction, distribution or commercial exploitation of protected content is prohibited unless permitted by law or authorised by the relevant rights holder.

Third-party trademarks and manufacturer names remain the property of their respective owners.

We collect and process personal information in connection with customer accounts, purchases, deliveries and support enquiries.

Personal information is handled in accordance with applicable UK data protection laws.

Please review our Privacy Policy for information about data collection, processing, retention and your rights.

Our website may use third-party services for payment processing, delivery, hosting and other operational functions.

Some third-party services may have their own applicable terms and privacy notices.

Our use of third-party providers does not remove any legal responsibility we have towards consumers.

MotorAxis Supplies is responsible for losses caused by our breach of contract or negligence to the extent required by applicable law.

We do not exclude or restrict liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights that cannot lawfully be excluded.
• Other liabilities that cannot be limited under applicable law.

We are not responsible for losses that are not reasonably foreseeable consequences of our breach, except where applicable law provides otherwise.

Nothing in these terms unfairly limits remedies available to consumers under UK law.

Certain circumstances outside our reasonable control may affect product availability, dispatch or delivery.

Examples include severe weather, transport disruption, natural disasters and other significant events.

If such an event affects an order, we will communicate relevant updates and explain available options.

This provision does not remove your statutory rights concerning late delivery, cancellation or refunds.

We aim to resolve customer concerns fairly and efficiently.

If you have a complaint regarding an order, product, delivery or refund, please contact our support team.

Include your order number, contact details and a description of the issue.

We will review your complaint and provide an appropriate response. If the matter cannot be resolved directly, you may pursue the remedies available under applicable law.

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in other parts of the United Kingdom.

Consumers residing in Scotland or Northern Ireland retain any mandatory legal protections and rights to bring proceedings in the courts available to them under applicable law.

We may update these Terms and Conditions to reflect changes in our business, website or legal requirements.

Updated terms will be published on this page.

Changes will not retrospectively alter an existing sales contract without an appropriate legal basis or the agreement of the parties.

If you have questions about these Terms and Conditions, your purchase or our website, please contact us.

Our customer support team can assist with general enquiries, product information, orders and after-sales support.