Who We Are

MotorAxis Supplies is an online automotive parts retailer serving customers in the United Kingdom. Our website offers car parts, alloy wheels, tyres and automotive accessories.

For the purposes of this policy, MotorAxis Supplies refers to the business operating motoraxissupplies.co.uk.

Business: MotorAxis Supplies
Location: London, England, United Kingdom
Website: https://motoraxissupplies.co.uk
Email: support@motoraxissupplies.co.uk

The business operating MotorAxis Supplies is responsible for determining how and why customer personal information is processed in connection with its retail activities.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal & Contact Information

• Full name.
• Email address.
• Telephone number.
• Billing and delivery addresses.

Order & Transaction Information

• Products purchased and quantities.
• Order numbers and purchase history.
• Payment status and transaction references.
• Delivery, return and refund information.

Account Information

• Account username and email address.
• Saved addresses and account preferences.
• Account authentication information.

Technical Information

• IP address.
• Browser and device information.
• Website activity and error logs.
• Cookie identifiers where applicable.

Customer Communications

When you contact us, we may retain messages, enquiries, product compatibility questions and information needed to resolve customer support requests.

How We Collect Information

We may collect personal information when you:

• Browse our website.
• Place an order or complete checkout.
• Create or update a customer account.
• Contact our customer support team.
• Request a return, refund or warranty claim.
• Subscribe to marketing communications.
• Interact with website cookies or preferences.

Certain information may also be received from payment processors, delivery providers and other service providers involved in fulfilling your order.

How We Use Your Information

We process personal information for specific business purposes and rely on an appropriate lawful basis under the UK GDPR.

Where we rely on legitimate interests, these may include protecting our business against fraud, maintaining website security and responding efficiently to customer enquiries. We consider the impact on individuals before relying on this basis.

Payments & Checkout

When you make a purchase, the information needed to process your payment may be shared with the payment provider selected during checkout.

Depending on the payment integration, payment details may be entered directly into a secure payment interface operated by the provider. We may receive payment confirmation, transaction identifiers and limited payment information needed for accounting and customer support.

The handling of payment card information depends on the payment service and integration used on our website.

Delivery & Order Fulfilment

To fulfil purchases, we may share relevant customer information with delivery companies, fulfilment providers and suppliers.

This may include your name, delivery address, telephone number, email address and information about the goods being delivered.

Information is shared only where necessary for the relevant delivery or fulfilment purpose.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support shopping functionality, remember preferences, maintain sessions and improve website performance.

Examples of cookies commonly associated with WooCommerce websites include:

• Shopping basket cookies that remember selected products.
• Session cookies that support checkout and account functionality.
• Security cookies that help protect customer sessions.
• Optional analytics or advertising cookies, if those services are enabled.

Where required by applicable UK privacy and electronic communications rules, we will request consent before using non-essential cookies.

You can manage cookies using available website consent controls and your browser settings.

Marketing Communications

We may send information about products, promotions or offers where permitted by applicable data protection and electronic marketing laws.

Where consent is required, we will request it before sending promotional messages. Where the existing-customer marketing exception applies, we will provide the required opportunities to opt out.

You can opt out of direct marketing at any time by using the unsubscribe option provided in relevant messages or contacting us directly.

Essential order confirmations, delivery notifications and service-related communications are separate from promotional marketing messages.

Sharing Your Personal Information

We may share personal information with trusted third parties where necessary for operating our business and website.

• Payment processors and financial service providers.
• Shipping, courier and fulfilment companies.
• Website hosting, maintenance and technical support providers.
• Email and customer service providers.
• Accounting and professional advisers.
• Public authorities where disclosure is legally required.

Third-party providers may act as data processors on our behalf or as independent data controllers, depending on the service.

We do not disclose customer information to unrelated parties for their independent marketing purposes without an appropriate lawful basis.

International Data Transfers

Some technology, hosting, payment or customer service providers may process personal information outside the UK.

Where personal data is transferred internationally, we will assess the applicable legal requirements and use an appropriate transfer mechanism where required, such as UK adequacy regulations or approved contractual safeguards.

You may contact us to request further information about relevant international transfers and safeguards.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting and regulatory requirements.

Retention depends on the category of information:

• Order and transaction records: retained for applicable accounting, tax and legal requirements.
• Customer accounts: retained while an account remains active and for any additional justified retention period.
• Support communications: retained as needed to resolve enquiries, disputes and claims.
• Technical and security logs: retained for periods proportionate to security and operational needs.
• Marketing information: retained while there is a valid reason to use it, subject to opt-outs and applicable law.

When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable retention requirements.

Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration and misuse.

These measures may include access controls, secure connections, software updates, authentication controls and appropriate service-provider security arrangements.

No internet-based system can guarantee absolute security. We continually aim to manage and reduce reasonably foreseeable risks.

Your Data Protection Rights

Under UK data protection law, you may have the following rights, subject to applicable conditions and exemptions:

• Access: Request a copy of personal information we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete information.
• Erasure: Request deletion of eligible personal information.
• Restriction: Request restrictions on certain processing activities.
• Portability: Request eligible information in a portable format.
• Withdrawal of consent: Withdraw consent where processing is based on consent.
• Automated decisions: Exercise applicable rights relating to qualifying automated decision-making.

To exercise your rights, email support@motoraxissupplies.co.uk. We may request reasonable information to verify your identity before fulfilling a request.

We will respond within applicable statutory deadlines. Requests are generally handled without charge, although exceptions may apply under law.

Information Required for Orders

Certain information, such as your name, delivery address and payment details, is necessary to process and fulfil your purchase.

If required information is not provided, we may be unable to complete an order, deliver goods or provide certain customer services.

Optional information, including marketing preferences, is not required to make a standard purchase.

Children's Privacy

Our website is intended for customers purchasing automotive products and is not specifically directed towards children.

We do not intentionally seek to collect unnecessary personal information from children. If you believe a child's information has been collected inappropriately, please contact us.

Third-Party Websites

Our website may contain links to external websites, payment services or third-party resources.

These organisations may have their own privacy policies and data processing practices. We recommend reviewing their notices before providing personal information.

Complaints & Regulatory Rights

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office
Website: ico.org.uk

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, business practices or applicable law.

The latest version will be made available on this page. Where required, we will provide additional notice of significant changes affecting the use of personal information.